- How is Provisions different?
- We believe that great food isn't just about ingredients, it's about everything
that makes a meal -- it's about the rolling pin you use to roll out dough for a pie;
the vintage server you use to cut the pie once it's baked; and the beautiful plates
you serve it on.
We wanted to create a shop that reflects this. But we knew we couldn't stop at just products. So Provisions also gives you great recipes to make your pie -- and an article showing you how to roll out dough like a pro. (We always sat at the front of the class, can you tell?)
Provisions is the place where you can find it all -- and where you can daydream, too.
- How do you choose your products?
- We'll be honest: we really like all of this stuff. If we want something for our own
kitchens, that's when we know we should pass it on to you. A great find only gets better
when it's shared.
We have to believe in a product to stock it on Provisions. And we have to believe in what the producer stands for.
Above all, we choose products and artisans worth celebrating. If they're upholding traditions (and improving upon them), building the small economy, and making strides that complement what we're making in our kitchens, then we want to bring them into the fold.
Do you produce/sell something that you'd like to see on Provisions? Tell us more.
- How do I sign up to get emails about our latest products?
- If you're logged in to your Food52 account, you can now view and edit your own newsletter
subscription status from your settings page. There you'll
be able to choose whether you'd like to hear about new items in our shop, new recipes, or both!
Don't have a Food52 account? Sign up for one here -- you can subscribe to the newsletters at the same time. Don't want to sign up? You can still subscribe to our newsletters here. If you have any trouble, please don't hesitate to let us know.
- How much is shipping? (U.S.)
- It's $8 flat rate shipping with UPS or USPS Ground. If something is particularly heavy (large sacks of flour because you whip through pies and tarts with reckless abandon), or perishable (plums to fill your pies and tarts), we'll note any extra surcharge on the product page.
- Do you ship Internationally?
- Unfortunately, right now we only ship within the U.S. But soon Canada will get to join the party! And we hope that's only the beginning.
- When will I receive my order?
- On each product page you'll find a shipping tab; click on that to see our estimate for how long it will take until the product leaves the merchant's location. Most of our products ship UPS, and you'll receive an email with tracking information within an hour of when UPS lets us know that your package has shipped. For everything else, we'll keep you in the loop by sending you a confirmation email once we hear from the vendor.
- How do I return a product?
- All items are final sale, but if your product arrives in a million pieces, please let us know! We can't have you jamming with a broken jar, after all. We're here for you -- just send us a note at firstname.lastname@example.org, and we'll get back to you as soon as we can.
- We value you as customers, so we handle all of your personal information responsibly. (And
just for extra security, your information is encrypted using industry-standard Secure Sockets Layer
(SSL) technology. We'd never share, sell or distribute it in any way.
Now if you want to host a potluck, that's a different story -- just say the word, and we'll tell all of our friends!
- Where do you charge sales tax?
- Just a few places: in our home state of New York, as well as California, Connecticut, District of Columbia, Georgia, Illinois, Massachusetts, Michigan, Minnesota, New Jersey, North Carolina, Texas, Virginia, and Wisconsin.
- Payment Methods and Security
- We use Braintree as our payment processor who accepts accepts several methods of payment to accommodate your needs. We don't store your credit card information, instead we rely on Braintree to store this information for you. For repeat purchases we use your Braintree customer ID that's created through our system to process the payment. More information about this can be found on www.braintreepayments.com.
- Is there a number I can call?
- We'd love to chat with you! However, until we expand our customer care team, it'd be best if you could email email@example.com. We promise we'll get back to you as quickly as we can!
- How can I redeem my gift card?
- Gift cards can be used at Food52.com/Provisions, on any item in the store. So shop around, select the item you're interested in and use your gift card to pay for it. You can redeem the gift card in your user account under your credit history page or during checkout when you are ready to place your order. Once you have redeemed the gift card it will add the credit to your current balance, so you can use it on one purchase and then another with the remaining balance.
- Can I check my gift card balance?
- You can check the balance of your Gift Card at any time under your user account on your credit history page.
- Can I make a wish list?
- Only the old-fashioned way! This is yet another improvement we'd like to make soon.
- How Do I Save a Recipe?
- When you click onto an individual recipe page there is a green SAVE button under the recipe image. If you click this, the recipe will be saved and accessible via your profile page, which you can get to by clicking on your cook name at the top left of every page.
- How Do I Print a Recipe?
- To the left of the recipe (approximately even with the bottom of the recipe photograph) there are three icons. The first is an envelope (to send the recipe via email); the second is to print. The third is to flag the recipe for inappropriate content.
- How Do I Find the Recipes I've Saved?
- On the top left of every page there is a "My Recipes" link which will take you to your profile page, where you can click on the "Recipes I've Saved" tab to access your saved recipes.
- How Do I Ask a Question About a Recipe?
- Below the ingredient list on every recipe you'll find a clickable banner that says "Have a Question About This Recipe? Ask the Food52 Hotline". If you click this banner you will be taken to the question box on the Hotline page. You'll see that the first field is pre-populated with the recipe title. Add the specifics of your question to the second field. Add tags. Add an image if you wish. Click on "Ask Now". You can also ask questions on individual steps by clicking on the Hotline hover to the left of each recipe step.
- How Do I Comment on a Recipe?
- At the bottom of every recipe you'll find an empty box. Type in your comment and click the "Add" button beneath the box.
- How Do I View Comments or Questions on Existing Recipes?
- Above the photograph on each individual recipe page are three tabs: "Recipe" which displays the recipe itself. "Comments" which allows you to view all recipe comments and "Questions" which displays all questions about the recipe. Please click on the question to see the relevant answers in Hotline.
- How Do I Edit a Recipe?
- There is a small green Edit button under the photo on an individual recipe which will allow you to edit a recipe you submitted. Please bear in mind that recipes which are "In The Test Kitchen" of an active contest are closed for editing to ensure that we don't test one version only to find it accidentally changed on us.
- How Do I Upload a Photograph with My Recipe?
- Once you have published your recipe, you will be prompted to add images to the recipe if you'd like. Alternatively, you can return to the recipe page later on, click on the green "Add a Photo" button directly underneath the main recipe image, and follow the instructions to add new image or images.
- How Do I Upload a Photograph for Somebody Else's Recipe?
- On every recipe page, there is a green button that says "Add a Photo" directly underneath the main recipe image. Click on this and follow the instructions to add a new image to the recipe.
- How Do I Edit My Comments?
- There is no way to do this right now, but we are working on this feature.
- How Do I Add a Recipe to the Site?
- Click on "Recipes" in the top navigation bar. When you land on the first page you'll see a round button that says "Add a Recipe". Click the button and fill in the form. When you've entered the recipe, click on "Publish" at the bottom.
- How Do I Submit a Recipe To a Contest?
- For a new recipe, select a contest from the drop-down menu next to "Submit
my recipe to a contest" on the recipe form when you upload your recipe.
For an existing recipe, go to the "My Recipes" page (a link is located on the upper left of every page if you are signed in) and click on the recipe you'd like to submit. Then click the green "Edit" button, scroll down to the bottom and select the option that allows you to submit the recipe to a contest. Click "Publish This Recipe" to finish submitting the recipe to the contest.
- How Do I Find the Hotline Questions I've Asked or Answered?
- You can see your recent activity (Hotline included) on your profile page, by clicking on your name in the upper left corner of any page, when you're signed in.
- How Do I Find Community Picks?
- There are two ways to do this: Click on the "Community Picks" link under Recipes in the main navigation menu (on every page of the site), or click on "Recipes" in the main navigation menu, and then click on "Community Picks" towards the top left of the page. This will filter the recipe results and only show you Community Picks.
- How Do I Vote in a Contest?
- Click on "Contests" in the Top navigation bar. If there is currently a contest open to voting, you'll find it in the carousel at the top of this page—it will say "Vote: Contest X". Click on this module and you'll be taken to a page that has the two finalists with a "Vote" button beneath each one. Others will see that you have voted but not for which recipe your vote was cast.
- How Do I Edit My Hotline Question?
- There is no way to do this right now, but we are working on this feature.
- How Do I Access the recipes of a cook I admire?
- The universal search option at the top right of every page allows you to search by cook name.
- How Do I Send Another Cook a Message or Follow Another Cook?
- You can access both of these options from the cook's profile page.
- How Do I Search the Hotline for Past Questions?
- In the upper right corner of every page is a universal search option. Enter your terms and select the area of the site you want to search (e.g., Recipes, Hotline, Articles, etc.)
- How Do I Find all the Food52 Videos?
- We're planning to make these even more accessible, but in the meantime you can find them by clicking the "Videos" category header on any video post.
- What is the contest schedule?
- Contests are announced every other week on Wednesdays. You have until the following Thursday at midnight ET to submit your recipe, at which point we start testing! We photograph the top two recipes we've tested, and the following Thursday we announce them as contest finalists. The community then has 5 days to vote on the winner. For more on our contests, see our About the Contests page.
- How do I submit a recipe to the Contest?
- For a new recipe: Check the "submit to current contest" button on the recipe form when you upload your recipe. For an existing recipe, go to the "My Recipes" page (a link to this is located on the upper left of every page) and click on the recipe you'd like to submit. Then click "edit", scroll down to the bottom and select the option that allows you to submit the recipe to a contest.
- How do I vote in a Contest?
- Click on "Contests" in the Top navigation bar. If there is currently a contest open to voting, you'll find it in the carousel at the top of this page—it will say "Vote: Contest X". Click on this module and you'll be taken to a page that has the two finalists with a "Vote" button beneath each one. Other will see that you have voted but not for which recipe your vote was cast.
- After someone wins a contest, is he or she eligible to enter/win another?
- Yes, of course! You can enter as many contests as you like, and you're welcome to submit as many recipes as you lie. However, once one of your recipes wins a contest, you can't enter it into a future contest. (Nice try!)
- How do you narrow down the submissions?
- We have more than a decade of experience reviewing and testing recipes. And we're pretty good at telling when something has great potential – as well as when it's likely to be inedible. The first thing we'll do for each contest is select our Editors' Picks. These recipes will be permanently highlighted on the site. While we may not be able to test all of them, the idea is that they are promising recipes we feel comfortable recommending. From this group, we'll test as many of our favorites as it takes to find two recipes worthy of being in the cookbook. These are the two finalists.
- Why don't you post the same number of Community Picks for each contest?
- Community Picks are like honorable mentions. We simply select recipes we like – whether that means 2 or 22.
- Why do you sometimes reword the recipes?
- If a great recipe lacks clarity of technique here and there, we want to fix it so that everyone can appreciate its greatness. And because the recipes could potentially be published in a book, we want them to have a consistent style.
- Can I upload my recipes even if I don't want to enter a contest?
- Yes, of course! We'd love for Food52 to be the place you store all of your best recipes. Also, we pick a Wildcard winner every week, and one day it just might be yours!
- What constitutes an original recipe?
- We have a whole explanation on this here.
- Do I own my recipes?
- Yes, of course! You can use the recipes you upload to the site in any way you choose.
- What if I see a plagiarized recipe on the site?
- Tell us! We all have a vested interest in the content on the site being original. When it's not, there's often an innocent reason: who hasn't experienced the heartbreak of discovering that your grandmother's signature Snicker Doodles actually come from Better Homes and Gardens? The comments section should provide a lively forum for discussion of a recipe's origins and variations; our goal is not to shame unwitting borrowers. Of course, in the case of intentional plagiarism, we will organize a public flogging in Times Square.
- Will there be just one Food52 book, or are you planning others?
- This is only the beginning!
- Why create a book when all the recipes are on the site?
- A cookbook has a point of view. It has a narrative. And it's a wonderful object. In this case, the book is a collaborative art project containing all of our voices, opinions, creative energy — and, of course, terrific recipes. You can go into your local bookstore, see it on a shelf and know that you have a part in it being there.
- Do you share the royalties from cookbook sales with contest winners?
- We'd like to, but for now we have a lot of expenses to earn back. Additionally, winners will be featured on the site and in the book – and if that results in more hits on your website or blog, nothing would make us happier.