I recently ordered a $200 bread board sold by Food52 and made by Dutch Deluxes. It broke during shipping due to poor packing (see photos). I immediately contacted Food52 to request an overnight replacement as Ithe board was to be a gift that I planned to hand-deliver in 3 days time. My request was refused by Dutch Deluxes.
In doing business with Food52, you should be aware that:
*there is no customer service phone #; Food52 states that they lack the manpower to man such a line (the site includes bios of 72 team members and the blog boasts of a 7-member customer care team);
*Food52 refers product concerns to the maker for resolution while the Food52 customer waits for a response;
*it does not appear that Food52 requires its makers to agree to uniform practices regarding customer service;
*Food52 acts merely as a messenger between the customer and maker, allowing the latter complete discretion in handling customer service matters, despite the fact that the customer is doing business with Food52, not the maker;
*there is no means for customers to review the products/service/makers of Food52.
These are rudimentary inadequacies that shouldn’t exist with any online seller. They are also matters not apparent to the customer when buying from Food52’s site. A word to the wise from a disappointed buyer — Buyer beware.