So I excitedly ordered a cute french farmers market cart and set of french soaps for a gift to be delivered together. I paid $20 extra for 2 day shipping. However I only just found out that Food52 only works as a mediator between sellers and I paid $20 for two-day shipping for the bars of soap instead of and not with the the $140 french cart. So when I contacted the help team they just let me know that soap was actually "early" so they couldn't refund the shipping cost. They also informed me that I could pay another $20 to have the french cart shipped early. So that would be $40 in shipping for some soap and cart. The birthday has already passed and the soap remains to be the only thing that has been delivered, the cart hasn't even shipped. All I can imagine is the gift recipient thinking "What a pathetic gift, soap." This is one of the worst experiences I have had while online shopping for a gift or in general. Mainly because they do not care to help solve it without suggesting I paying more money for shipping for something that still has not shipped several days later. I will not be a return customer. Clearly they aren't customer orientated and don't care about having loyal shoppers. I DO NOT RECOMMEND SHOPPING ON THIS SITE unless you don't care about when things ship and don't mind patronizing customer service reps.
Tip: Nobody pays for shipping anymore but yet I did, for a bar of soap.... But hey! it arrived "early."