Please respond: want to make a return / haven’t heard back from your business

Hi Food52 folks,
This seems to be the only way to get your attention. We made an mistake with our order, followed your protocols for returns and haven’t heard back from anyone for over a week. You say we have 15 days to return, but we can’t seem to get a return email from you or find a phone number to call.
Pretty disappointed.
Please let me know how I can remedy this.
Thanks,
Lou

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3 Comments

Amanda H. March 19, 2019
Hi Lou, so glad you reached out and very sorry about this. Our customer care team isn't backlogged so I'm concerned that either your message or our reply may not have been delivered. (If you haven't already checked your spam folder, though, you might want to in case it ended up there.) I'll share this with our care team and someone will reach out tomorrow morning when they're back in the office. Again, sincere apologies, and we'll get this figured out asap. - Amanda Hesser, co-founder, Food52
 
Lou L. March 19, 2019
Thank you - the order is under my partners name Brandie Taylor. We have checked the spam folders. Thank your for the swift reply.
 
Amanda H. March 19, 2019
Ok — thank you. We’ll be in touch tomorrow.
 
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