Terrible customer service Part 2

I posted a few weeks ago about their terrible customer service, they contacted me about my issue and sent me an email saying they were sending me a new order, they included the new order number in the order and that order doesn't exist, a week later I have sent 2 emails asking about my order and the order number and nothing, I am a premier member they don't even bother to reply to me, the first order they sent was incomplete and what I received was broken, so far no replacement, MIA customer service, really poor treatment to their customers, too bed, I used to like to buy stuff from here but the aggravation is not worth it. Do not buy from here unless you want to be ignored by Food 52.

stephanie
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  • 6 Comments

6 Comments

stephanie
stephanie May 4, 2024
So bad!! They never replied to me so I am assuming at this point they are not sending anything and keeping my money, I am done emailing and getting irritated about it...
 
Miss_Karen
Miss_Karen May 4, 2024
Call your credit card company/bank & dispute the charge. Reason : goods not received/ damaged. You can show emails sent (phone bill) receipt, pictures of damaged stuff. Indicate 'company non responsive'
 
AG
AG May 5, 2024
FWIW I'm sorry about your ordeal. Hope you are able to get a satisfying resolution.
 
Miss_Karen
Miss_Karen May 4, 2024
There are a MULTITUDE of complaints regarding customer (dis)service on this site! I would think carefully before buying from here. Many of the products are available elsewhere for less money...
 
AG
AG May 2, 2024
Thank you for posting about your ordeal! This is a useful PSA for all of us.
 
AG
AG May 5, 2024
FYI - I didn't want to dwell on this but it seems F52 was bought by a venture/pe firm in 2022. I'm definitely going to think twice and whether I REALLY want that item and cannot get it anywhere else AND whether I'm prepared to potentially go through this sort of terrible customer service experience before ordering from them again. Eventually someone from their team did reach out and send me the right item and sent me a return shipping label so I could send back the wrong item I received. But this is hands down the worst customer service experience I've ever had with buying something online. It's like they're just catching on to e-commerce or is this a cost-cutting measure after the buy-out?? I would laugh if I wasn't so enraged about all the time it took to resolve a simple mistake they made.
 
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