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My cookies always turn out flat and crunchy. How do I get fluffy and soft cookies?

I always follow the directions on the back of the chocolate chip bag, but some how my cookies always turn out flat and crunchy. Can you help me find a way to make soft fluffy cookies?

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Gator_cake

hardlikearmour is a trusted home cook.

added over 1 year ago

3 things - try adding an extra egg for a more cake-like cookie, try baking for a few less minutes or at 25º lower temp (if you haven't tested your oven's true temp, it would be wise to purchase an oven thermometer. It can be shocking how "off" your oven can be), try substituting shortening for about 1/4 of the butter. Good luck!
(PS. Look at mrslarkin's chewy, chubby, chocolate cookies as they may be exactly what you're looking for)

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Sadassa_Ulna added over 1 year ago

I agree with hardlikearmour on the first two suggestions, but I usually avoid shortening because I find it makes too cookies crunchy for my taste. (I mention this because I gave similar advice for an identical question). I guess I'll have to bake some cookies soon so I can give accurate advice ;)

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