why can't I post questions from the iPhone app?

Amanda is a co-founder of Food52.

added 5 months ago

You should be able to do this -- we'll look into this.

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Kenzi is an Assistant Editor of Food52.

added 5 months ago

Can you describe a bit more what happens when you try to post? It will help us to troubleshoot. Also, feel free to send all tech queries to tech@food52.com. Thanks so much for your patience!

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Madame Sel added 5 months ago

I've posted a question from the iPhone app 3 times in the last two days and it says it was sent to the team but I can't find it anywhere.

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Kenzi is an Assistant Editor of Food52.

added 5 months ago

Thanks! I've forwarded the issue to our tech team.

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Karl is Food52's VP of Technology.

added 5 months ago

I will look into this right now, in the meantime, could you please try logging out and logging back in and let us know if that fixes the problem? That shouldn't be required, but knowing whether it fixes it will help us diagnose. Thanks!

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Madame Sel added 5 months ago

It seems ton be working now

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Karl is Food52's VP of Technology.

added 5 months ago

Thanks for the update! Did it start working right away, or did you need to logout and log back in?

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Madame Sel added 5 months ago

I saw my questions before I logged off and on. After I did that I was able to post and see a question. I did a test question. Thanks!

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Kenzi is an Assistant Editor of Food52.

added 5 months ago

Just wanted to update you on the status of this issue -- looks like it was just a fluke error. Thanks so much for your patience, and it shouldn't happen again!

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Actually, I am having this issue as well. I can answer others' posted questions using my iPhone app, but if I want to post a question I have to go in through Food52.com/hotline. So I don't think it's a fluke that just hit Madame Sel (even though her screen name is cooler than mine!).

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Karl is Food52's VP of Technology.

added 5 months ago

Thanks again everyone for helping diagnose this issue. TobiT, just to clarify, what is your experience in the app when you post a new question? Does it seem to succeed (you get the message saying "The answers are on the way" like the attached example), but then you don't see your question posted? Or do you get an error message?

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Well, up until last night I got the "your answers are on their way" message, but nothing showed up. But a few moments ago (after I read your message Karl) I tried it again with Another Test, and it worked fine. So I guess it truly has been resolved. Thanks, and happy holidays!

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Karl is Food52's VP of Technology.

added 5 months ago

Thanks TobiT, glad it works now. We'll keep investigating to figure out why it doesn't work in some cases.

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