Hi, What is your return policy?

Lanebi
  • Posted by: Lanebi
  • April 1, 2019
  • 4378 views
  • 3 Comments

3 Comments

Customer-Care April 1, 2019
Hi there, thanks for writing reaching out! Please check your email for a response from [email protected], as someone will be reaching out to you shortly.
 
Sarah L. April 1, 2019
From their FAQ:

As a shop made up of independent makers across the globe, we aren't currently able to accept returns, except for damaged items. Food, gift cards, vintage, and monogrammed pieces are not eligible for returns—unless, of course, someone monogrammed the wrong letter on your tea towel. Thankfully, this has only happened once.

If you'd like to contact us regarding your order, please email [email protected] within 15 days of receiving your order. Please note if an item is accepted for return, refunds will be provided minus the cost of return shipping, and some items may be subject to a restocking fee. Thank you—from both Food52 and our makers worldwide—for your understanding.
 
Ann April 24, 2021
Will you do a exchange I ordered the wrong size frying pan?
 
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