HelpPlease.I need to return the floormats that were sent by a mistake and get the vinyl placemats I ordered. I was unable to get through you customer

Brenda Schwartz
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3 Comments

Brenda S. September 27, 2023
Thanks Michelle. I'm trying to mail the wrongly sent Floor Mats to Beija Florin Berkeley. Food 52 sent me a mailing label yesterday, with a 3 LB shipping label. The original label was for 4 LBS- because the floor mats are heavier than the 4 place mats, which I would still like to get. Can you resend me a shipping label for the correct weight so I can get it to the post office today? If you haven't refunded me for the original placemats, can you please check my original order and send me the place mats in the color and style I ordered? Med. Provence Vinyle Tile placemats in the classic Tan& Black. I'm afraid if I send those floor mats with the wrong amount for shipping ( 3lb instead of their real weight 4lb), they may get rejected at the P.O. and lost. Thankyou Michelle. I've bought somany things over the years from Food 52, including so many of these placemats. I hope you can help with the right shipping label, so I can get this done today. If you could also check my original order and see if Food 52 refunded me already, yesterday, I'm not sure. Thank you so much, Brenda Schwartz
 
Customer-Care-Michelle September 27, 2023
Hi Brenda, thank you for following up! Glad we were able to connect today and get this taken care of for you. We appreciate you being a part of the Food52 Community since 2016!
 
Customer-Care-Michelle September 27, 2023
Hi Brenda, we'd be happy to assist with a replacement for this incorrect item! Someone from our Care team will be reaching out to assist shortly.
 
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