My electric kettle won't turn on!
Some time ago I ordered an electric kettle from you. I believe the trademark is FELLOW . It looked undamaged when I unpacked it; no obvious dents, etc BUT the starter button is totally unreliable! One day it will work but most of the time it doesn't!
I don't have the order number. I basically like it but I need a replacement that works. Is this a common problem ? can you replace this item? Should I return the original to you? Please respond! Thanks!