No response from customer service

I received a chipped plate in my order and emailed customer service to get a replacement on 2/21/23. I have yet to hear back from anyone at Food52 customer service beside the automated email from customer service. The product is great but customer service is nonexistent if you have an issues with your order. I wish I had read the other comments about zero customer service. I would have spent my money elsewhere.

smughal
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1 Comment

Customer-Care-Michelle
Customer-Care-Michelle May 1, 2023
Hi there, so sorry for this delayed resolution and thank you for sharing your candid feedback. I see a member of our Care Team has followed up with you via email today and a replacement has been ordered. Again, so sorry for the delay in resolving the issue with your order and thank you for following up here!
 
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