Customer Service Phone Number

Does a customer service phone number exist so I can speak to a live human being? I submitted an inquiry online yesterday and have still not heard back. This is on top of the status of my order not being updated for a week and a half. What kind of business is this? Every other online retailer I've ever purchased from processes orders within a day or two and starts the shipping process. If I don't hear back soon, I'll just cancel my order. This is unacceptable.

Joe Smith
  • 2177 views
  • 7 Comments

7 Comments

Christine
Christine October 21, 2024
I can tell you right now, I will never shop here again, I am extremely frustrated that I can’t even ask a question about my order. I’m being charged twice for delivery that’s $14 each time totalling $28 and my purchase is over $200. I can’t shop with a company that I can’t communicate with.
 
Emmie
Emmie May 21, 2024
Food52 doesn't have a phone number, but you can try a live chat per the instructions here: https://support.food52.com/hc/en-us/articles/17394652658579-Do-you-have-a-phone-number
 
Joe S.
Joe S. May 21, 2024
Neither link leads to a live chat option. It only leads to the same submission form that I already filled out. And it says you'll get back to me as soon as possible. It is absurd that nobody can get back to me within 24 hours. What sort of customer service is that. You have another 24 hours to respond to my inquiry or I will be canceling my order.
 
Emmie
Emmie May 21, 2024
Did you follow the instructions to click on the "help" button? And I don't work here, so don't get snippy with me.
 
Joe S.
Joe S. May 21, 2024
Yes, I did click the "help" button. It leads to the same submission form that I already filled out (see the photo). Not to a live chat. I'm not frustrated with you personally. I'm frustrated with a company that doesn't have the staff to talk over the phone with customers and resolve their problems. This is not the way to run a business. If there is a different link I should try, please let me know.
My comment still stands. If I can't get a status update from a live human being, I will be canceling my order.
 
Joe S.
Joe S. May 22, 2024
Hi, I don't know if you are responsible for customer service responding to my inquiry but if you were, thank you.
 
Emmie
Emmie May 22, 2024
Glad you got a response! Hope you get your order soon.
 
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