Our Customer Care team’s job is to make miracles happen: to hustle a shipment to its destination, to find a missing shipment in the wide world of anywhere in this country, to answer questions about why-how-why-not a product works how it does. They know our products inside and out, but they’re not above picking favorites.
Favorite product in the Shop: probably the most difficult question for me to answer at the moment as I'm pretty much obsessed with everything in the Shop (not exaggerating). I'm probably the only Culinary grad with a shitty collection of knives and I've been adoring the Red-Handled Italian Kitchen Knives by MATCH. Not only are they beautifully hand-crafted and Italian, but those magnetic cases? C'mon!!!
Question you get asked most often fielding care questions: Do you ship to Canada? (Answer: Our team is working to implement this in the very near future! Since we ship directly from artisans, designers, and small shops all over the country, it's surprisingly complicated to ship internationally—but plans are in the works!)
Favorite place in N.Y.C: Agh! I'm planning my birthday get-together so the first that comes to mind is St. Mazie in Brooklyn where I'm hosting my soiree. Wait, does Brooklyn count?!
Most likely to be found on a Saturday morning in N.Y.C doing ___: N/A! I live in Jersey City ;) but I'm usually convincing my boyfriend to drive me to some plant store in the middle of nowhere after an absolutely mediocre breakfast at a diner.
Best online shopping tip: Ask questions! If you don't see something, say something! Really! Any good online retailer should have associates ready to field questions. Online buying can be tricky, especially if there is no physical store to check out the product before purchasing.
Though, looking back I wish I also said that my Saturday nights include being the old person hanging in back of shows trying not to yawn and "look cool".
Love seeing the faces behind everything,makes it come alive. I look forward to the new articles, recipes & products. Thanks for being honest about the knives, my 2 CIA grads. Love to make fun of my crappy knives!
Rebecca, if you're in Jersey City and you've only had mediocre diner food, then the Brownstone down the street from St Peter's Prep is calling your name with their delicious pancakes. :-)
Oh Rebecca, I feel your pain! Everytime I go to spring for a really nice chef's knife I think of all the other things I need..er..want at the moment. I was using a single $20 santoku knife for years, and I finally upgraded to an actual set. Also, a mixture of both vintage and new. :)
Alexandra one day, we'll both treat ourselves to the knives we know we deserve. Until then the dull knife I bought myself (at home goods) will have to last me.
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