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Saved recipes disappeared from my profile

I had several categories of recipes I’ve been saving for awhile, now are gone. What happened?

asked by Adi1945 6 months ago

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7 answers 937 views
Lindsay-Jean Hard
Lindsay-Jean Hard

former Community Editor

added 6 months ago

Hi Chris, I'm so sorry to hear this! I'll check into it and try and figure out what happened. Do you have an idea of how many collections went missing?

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Adi1945
added 6 months ago

Over 10 collections. They disappeared from my iPad but I just discovered they’re present on my iPhone. I can transfer them over but can’t understand why they would disappear at all. Thanks for checking! I really enjoy this site.

Lindsay-Jean Hard
Lindsay-Jean Hard

former Community Editor

added 6 months ago

Feel free to respond here or email me directly at: [email protected] It would also be helpful to know when the collections disappeared. Thank you!

Lindsay-Jean Hard
Lindsay-Jean Hard

former Community Editor

added 6 months ago

Ha, looks like we were typing at the same time. Thanks for that info, I'll pass it on to the tech team!

Lindsay-Jean Hard
Lindsay-Jean Hard

former Community Editor

added 6 months ago

Hi again Chris, I have a few more follow up questions from the tech team: Assuming you haven't finished fixing your collections, could you share a link to one of the missing collections that's visible on your iPhone but not your iPad? Could you also share a link to one of the ones you've transferred? Could you share what the 10 collections are?

Adi1945
added 6 months ago

Collections titled .... beans, rice, Georgian, sweets, Mexican, among some others.

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Lindsay-Jean Hard
Lindsay-Jean Hard

former Community Editor

added 6 months ago

Hi again, thanks for the response. It appears you have more than one account (this one: https://food52.com/users... and this one: https://food52.com/users...). Any chance you're signed into one on your iPhone and the other on your iPad?

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