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Sending messages to other cooks--is this feature working?

I used the "send me a message" feature to email two other Food52 cooks early last week and I don't think the messages went through. I got in touch with one of them via external email and she confirmed that she never received the message I sent through Food52.

asked by Ms. T about 7 years ago

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11 answers 1296 views
hardlikearmour
hardlikearmour

hardlikearmour is a trusted home cook.

added about 7 years ago

Some people are getting messages (I am) but others are not.

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Merrill Stubbs
Merrill Stubbs

Merrill is a co-founder of Food52.

added about 7 years ago

We're still having trouble with some people not getting notifications, but we're working on it and are close, we think!

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SKK
SKK
added about 7 years ago

Thanks, Merrill. I have been sending messages to cooks who always respond and am fairly certain they are not getting them.

Droplet
added about 7 years ago

Should we expect to "wake up to 3 feet of snow" in our inbox once it's resolved or would it simply start woking from a certain day on without going retroactive?

Bevi
added about 7 years ago

I have sent messages and got no reply, and I am not receiving any notifications, or replies on recipes or articles where I have posted. Mac/Chrome or Safari

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alexlutz
added about 7 years ago

Bevi, as Merrill said above, our developers are working on the notification and the 'send a message' feature problems which are technically related to each other. We hope to have a fix in place fairly soon.

Panfusine
added about 7 years ago

I had the same issue, till Kristen asked me to check the spam folder.. & there were 3 messages sitting there,

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jasonjason
added over 6 years ago

where on the site do you go to check your messages? i can't find any sort of inbox anywhere...

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SKK
SKK
added over 6 years ago

Hey Jason, your messages will come to you via your email address you entered when you subscribed to Food52. To send a message you simply go to the cook's name and there is a tag to send. Hope this helps.

Greenstuff
Greenstuff

Chris is a trusted source on General Cooking

added over 6 years ago

Aaah, thank you, everyone. I'd communicated my problems with notifications (I'm getting a few but not getting a whole lot more). I hadn't thought about messages not getting through. You know what? I've come to like these site issues--it makes me appreciate the effort all the more.

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jasonjason
added over 6 years ago

Ahh, they were all in my spam folder. I had no idea I was supposed to look in my gmail.

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