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View count not displayed properly

I noticed that many of the new submissions for the contest have zero views, even after I clicked at them. For example, I commented on inpatskitchen's Porcini Popovers but it is still showing zero views. Is it only me, or others are experiencing the same?

QueenSashy is a trusted home cook.

asked over 5 years ago

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14 answers 1553 views
Lindsay-Jean Hard
Lindsay-Jean Hard

former Community Editor

added over 5 years ago

Thanks for letting us know QueenSashy, the tech team is looking into it.

Just a reminder that you can always directly contact us with technical issues (or questions or comments about the site) at [email protected].

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LE BEC FIN
added over 5 years ago

this is still a problem on my computer,LJ.

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Lindsay-Jean Hard
Lindsay-Jean Hard

former Community Editor

added over 5 years ago

Apologies for the inconvenience LE BEC FIN. We had a temporary hiccup in the view count processing, but it's back up and running now.

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em-i-lis
em-i-lis

Emily is a trusted source on General Cooking.

added about 5 years ago

are people having this problem at present? none of my recipes have registered view counts for at least the past 6 weeks despite comments and saves. help- it's demoralizing!! :)

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HalfPint
HalfPint

HalfPint is a trusted home cook.

added about 5 years ago

I've had this problem for weeks now. And yes,Emily, it's totally demoralizing ;)

em-i-lis
em-i-lis

Emily is a trusted source on General Cooking.

added about 5 years ago

Hi HalfPint, I'm sorry you're in the same boat yet I'm glad I'm not the only one. It's the pits!!! Eds- can you help? Many thanks!

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Lindsay-Jean Hard
Lindsay-Jean Hard

former Community Editor

added about 5 years ago

To take it easy on our servers, the tech team adjusted the way view counts are updated - they take longer to update now, but rest assured, your recipe's view counts will go up over time! We understand this removes some of the instant satisfaction you gain after submitting a recipe though - we'll consider speeding it up, particularly for new recipes.

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em-i-lis
em-i-lis

Emily is a trusted source on General Cooking.

added about 5 years ago

Thanks, Lindsay-Jean. It seems that view counts only really show on the contest screens these days so perhaps the servers could be sped up just on those?

QueenSashy
QueenSashy

QueenSashy is a trusted home cook.

added about 5 years ago

A scientist in me could not help but notice that the viewcounts are multiples of 29. An interesting algorithm!

Lindsay-Jean Hard
Lindsay-Jean Hard

former Community Editor

added about 5 years ago

Emily, I'll share that suggestion with the tech team, and nice catch QueenSashy!

ellenl
added about 5 years ago

This has been the case for years.

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dymnyno
added about 5 years ago

I asked the editors about this months ago...I don't think they realize how closely we watch it.

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dymnyno
added about 5 years ago

I just noticed that these complaints are 4 months old and we are still complaining !

Lindsay-Jean Hard
Lindsay-Jean Hard

former Community Editor

added about 5 years ago

Hi dymnyno, four months ago the view count discrepancy was due to bug that was fixed. As I mentioned above, in order to take it easy on our servers, more recently the tech team adjusted the way view counts are updated - they take longer to update, but recipe view counts do go up over time. And as always, as a reminder for everyone, the best way to share feedback about the site or let us know about a technical issue is to send us an email - [email protected].

Are you channeling your best self with this comment? (If you're not sure, check out our Code of Conduct.)

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