We have a charge on our account for $259.42. We have no knowledge of any orders and have not received any orders. We don't even have an account with you. I just created one to write this message. Could you please email us so we can investigate this charge. Thank you Alderwood Santa Cruz: [email protected]
Hi Kathy! Your order from our shop is a one-time payment, but our secure credit card processor submits charges to your bank as "recurring." This is so that we can keep the card on file for refunds or for future orders where you might want to use that card again within our system. We will not, however, charge your card again without authorization! The term is really misleading and I wish we could list this as something else as we're really not processing charges monthly. Please let me know if you have any other questions I might be able to help you with. We're available here or at [email protected] :) -Rebecca
2 Comments
We have no knowledge of any orders and have not received any orders.
We don't even have an account with you. I just created one to write this message.
Could you please email us so we can investigate this charge.
Thank you
Alderwood Santa Cruz: [email protected]