How do I return an item? I can’t find a link on your website

Question

Designer G. · Answer

your return ethics suck, I do more than a million dollars in sourcing and purchases soo glad I did some product try outs before bothering on a trade account, step up or get off

diane M. · Answer

I would like to return an item and cannot find any help1

eseibert1@me.com · Answer

I found a link Nd wrote but they are putting me off and not sending a label “due to Covid “issues.  Are they a scam now?

Jamkee5146! · Answer

I need to return an item.  Order #1055418, SKU TRTBAUNPAL

Zelta B. · Answer

I need to return an item # 1007094 and exchange for a different size

Danaq45 · Answer

Need a return label for order # 966037. Love it but it is about 8” too long

Jsojourner · Answer

Help! I was sent the wrong item. I ordered the vintage white monogrammed French napkin set of 8 and that is what the invoice inside the box is for but the item looks like a zippered natural linen pillow cover.
Thanks, Julianne

marji R. · Answer

I need a shipping label for order #949785-1510564. Please assist.Marji

KyTy · Answer

Hi, I was sent the wrong item! I ordered a stainless steel teapot and I was sent a spice grater. I have no return label or a direct number to call to speak with someone. Can a return label be sent to me? And the correct item I paid for be sent instead. My order number is 909749

KyTy · Answer

Hi, I was sent the wrong item! I ordered a stainless steel teapot and I was sent a spice grater. I have no return label or a direct number to call to speak with someone. Can a return label be sent to me? And the correct item I paid for be sent instead. My order number is 909749

Sally · Answer

I need a return label for 3 Dansk platters SKU Dot Grid 888047, Vanvid vines, 888051, and Vanvid Trees 888050. My daughter doesn't need them. Please send me a return label. Your receipt said you would send me one "lickety-split." Please do so. There was no order number on the packing slip.
shipped to Sarah G. Booth 325 Woodland Ave. Westfield, NJ 97989 on 7/24/20,
Thank you.

Gina G. · Answer

I need to return my European wood tasting tables, they arrived damaged and I would like a refund. Please send me a return label? It’s a big box

BScott · Answer

I need to return order #890609 SKUWS128

Mary A. · Answer

Can you send me a return label please?

sweepea5 · Answer

Can you send me a return label, please! May I have your phone number!

sweepea5 · Answer

I would like to return my order, but don’t know how? Can you please tell me how.

John D. · Answer

Get in line... a long line of upset customers !!!!

Carlie W. · Answer

I am trying to resolve an issue with a stool that broke less than a week after I received it. I have sent a couple of messages with no response, other than they are receiving a high volume of messages (I bet they are!), and that they would get back to me within 2 days. NOTHING! I will go to my credit card company to resolve if they don't respond. Love the products, but their customer service is awful!!!

Designer G. · Answer

joining in here, trying to return a very expensive Hestan pot based on poor quality, the lid doesn"t fit at all..Left messages...as its third party no info on my account..I thought this was a reputable group..

Sue · Answer

How do I return an item? Can not seem to locate a link at help@food52.comI need a return label. My email is L623d@wowway.com

Carol K. · Answer

I need to return an item, can you help?

Carolyn · Answer

You people are horrible - no contact number and a terrible way of handling returns - the WORST customer service for a company with good products.

Amanda D. · Answer

i agree i will no longer work with them either again

John D. · Answer

That's the issue... there is no number. They do list a number for cooking questions but when I called the "MAIL BOX WAS FULL".

I have spent several thousand $$$ with this company over the years but this $100+ ripoff will cost them my business moving forward.

Amanda D. · Answer

how are you reaching them? do they not have a number?

Amanda D. · Answer

hahahahaha great answer. They are hiding cause they do not want to return so they are using the virus as their excuse. They were quick to send and charge!!! one day ago and now all of the sudden they are missing.

John D. · Answer

I guess that makes us "BOTH" idiots for dealing with these assholes !!!

Amanda D. · Answer

listen you idiot!!! i am a customer as well trying to return as well.

John D. · Answer

No, I am a long time CUSTOMER...This may change, why do you make it soooo hard to contact someone to resolve issues ???

Amanda D. · Answer

John do you work for food52?

John D. · Answer

Looking at the dates your response time is excessive....Should I just contact my Bank and file a dispute ???

Amanda D. · Answer

trying to return things i did not order how do i send back without shipping

John D. · Answer

I have the same issue.... I ordered Staub Petite French oven but when I did not receive a confirmation I looked up my account under orders and it was not there, soooo I reordered.

I did receive confirmation on second order and received yesterday. Today I received notice from UPS that I will receive a second Staub.

How do I return with out paying shipping ?

Thanks,

John

Customer-Care · Answer

Hi Mary,We've just received your email and will follow up with you directly from help@food52.com—for future reference, you can always write help@food52.com with order-related questions and our team will be more than happy to help!Best,Customer Care

How do I return an item? I can’t find a link on your website

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