THIS PRODUCT IS NOT WHAT YOU GET WHEN YOU PLACE ORDER

Garden Jar Herb Kit (Set of 2) - THEY SPECIFICALLY SHOW A PICTURE OF 3 JARS WITH A PRICE OF $44 - BUT WAIT, THAT IS ONLY FOR 2 JARS AND YOU ACTUALLY CANNOT PURCHASE 3 JARS - YOU NOW HAVE TO BUY 4 JARS FOR A PRICE OF $88. THE PICTURE IS NOT WHAT YOU GET AND IT MY LITTLE MIND OF MINDS THAT IS DECEPTIVE ADVERTISING. MY OPINION ONLY. JUST SAYING BE CARE FULFUL WHAT YOU BUY BECAUSE WHAT YOU SEE MAY NOT BE WHAT YOU GET.

beesontx@gmail.com
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13 Comments

Food52-Community October 25, 2021
Hi all, and thanks for the insights and feedback you've shared here. We're so sorry for the confusion the photos caused on this set of 2, and we'll do our best to reshoot this item as soon as we can. We completely agree that it's best to see *exactly* what you're getting in the product photos—and as you've pointed out, this one could use a little update. It may not happen overnight (we're a very busy team!) but it's certainly on our list :).
 
KLS October 22, 2021
I'm Confused. I see the picture, but the title says "Garden Jar Herb Kit (Set of 2)". Did they just add "set of 2" after your comment?
 
702551 October 22, 2021
I don't think so.

I believe the OP is unhappy that Food52 decided to confusingly show three of the four available herb pots rather than specific product photos that cover exactly what each SKU offers (each SKU offers one basil pot and one other pot with a different herb).

The main group photo only shows three of the four herbs (blue: cilantro; gold: basil; silver: mint). There is another herb missing from the group photo (orange: parsley).

OP's point is what you see is NOT what you get. None of the five photographs illustrates an actual SKU.
 
[email protected] October 22, 2021
Thank you for responding - I believe I am a visual person and seeing 3 is what I expected to be ordering - yes I saw the 2 jars at the very end in a much smaller type size. Thanks for responding.
 
[email protected] October 22, 2021
Yes, you got it. I like complete honesty and representation when I am considering a purchase. I kept looking for a way to "add one more jar" and that's not there....have to double the order and take 4. I declined to purchase. I'll get over it though. Thanks for responding.
 
[email protected] October 22, 2021
To 702551 - the Yes you got it reply is for you. Forgot to add your handle.
 
beeso[email protected] October 22, 2021
To KLS - the Thank you for responding reply is for you. Forgot to add your handle. 702551 is right on.
 
702551 October 22, 2021
OP's concern is really about how Food52's e-commerce store editors present items.

We all have seen group photos that show the range of options (forms, sizes, colors, whatever). That's not the issue.

The problem here is that Food52's e-commerce storefront doesn't always reflect what the selected SKU represents.

Let's say you are shopping for swimsuit combo and you hypothetically want a bikini in with a bubblegum pink full coverage underwire top and a lime green bottom with generous coverage. If you select that SKU and the product image stays on a ultramarine demi top and skimpy bottom, that doesn't reflect your selected SKU.

That's the essential problem here.

This is not specific to Food52 or even food sites. If you were shopping for smartphones and selected Champagne Gold as the product color, you'd expect the product image to switch to Champagne Gold reflecting what the shipment would deliver.

Now I don't run Food52's e-commerce operations but I feel that the OP's concerns are completely valid. It's 2021. Asking for a photo for the given SKU is not out of line.

If you're on some online dating site and you click on a guy who looks like David Beckham and someone who closely resembles Jabba The Hut shows up at the rendezvous, what would you think?
 
[email protected] October 23, 2021
702551 ................... BRAVO AND DITTO.
 
drbabs October 24, 2021
you're hilarious.
 
Food52-Community October 21, 2021
Hi there, thanks so much for reaching out with this feedback. This is indeed a set of 2—we're so sorry for the confusion the photo of 3 jars caused! Our hope is that the product name (which you can see here: https://food52.com/shop/products/8663-garden-jar-herb-kit-set-of-2) helps to clear this up, but we'll certainly keep these thoughts in mind and appreciate you sharing them.
 
[email protected] October 22, 2021
To 52 Food Community reply - If you understand the confusion, why not change the photo to 2 - that's TWO - jars so as to be completely upfront with potential customers. Just because you have it in the title in small print at the end doesn't make it right. I did not purchase and do not intend to. I like buying online but I do not like buying from people who try to visually misrepresent their product with tricks. Good luck.
 
[email protected] October 21, 2021
*IN **CAREFUL OF
 
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