I have had a couple of serious burn on issues with enamel pots and I have had luck with using baking soda and water and heating slowly. It certainly cleans things off. However, I do have to say the enamel wasn't quite as shiny after, but it hasn't affected how the pan works.
You might actually be able to chip it off carefully when the pot cools down again and the plastic re-solidifies.
By the way, is it enameled cast iron or steel ?
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By the way, is it enameled cast iron or steel ?