How can I get customer service to respond to me?

I received two items as gifts that people purchased from Food 52 which I have so I have tried to return them. After getting an initial email that did not seem to address my issues, and asking if there was a phone number to call (which apparently there is not), I sent a long email in response on January 19, 2023. I cannot get a response. I have sent several follow up emails. How can I get someone to write me back? This is insane.

Joshua Rosen
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3 Comments

Amy
Amy January 12, 2024
I am not sure that the customer service person I am even dealing with is a live person. I ask a question and the email response I get is the same one over and over again. She is not addressing any of my concerns. I bought a Christmas present for my daughter and she does not like the color. By the time she opened the package at Christmas the 30 days was almost up. I believe I should be able to return the item. The customer service with this company has been horrible.
 
Customer-Care-Michelle
Customer-Care-Michelle January 13, 2024
Hi Amy, Thank you for reaching out. Our Return Policy specifies that we accept returns within 30 days of delivery. I can see that one of our agents is diligently working to accommodate your request, even though it was submitted after the designated return window. We truly appreciate your patience as we thoroughly investigate this matter.
 
Customer-Care-Michelle
Customer-Care-Michelle February 1, 2023
Thank you for bringing this to our attention, so sorry to hear about your experience connecting with our Care Team! I can see we were able to connect and have come to a resolution for you. If there is anything else we can do to assist, you can reach us at [email protected].
 
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