Order from last week never shipped. Customer service not responsive
I placed an order since last week and estimated delivery date was exactly a week ago. They sent me the tracking last weekend and it never even updated. One of the agents asked if I would like to get a refund instead in which I answered yes last night and they never responded back to me. Anyone ever had this experience with Food 52 where order never ships?
3 Comments
MarleneNovember 8, 2023
I'm going through the same thing right now with them. Did your issue ever get resolved? If so, would appreciate if you would what happened so I might know what to expect. Thanks.
Customer-Care-MichelleNovember 8, 2023
Hi Marlene, thanks for reaching out to help@food52.com! I see one of our agents has been assisting you with this order which has an estimated arrival date of 11/9. Please let us know if you need further assistance!
Customer-Care-MichelleAugust 24, 2023
Hi there! Sorry to hear the transit time on your order is a bit longer than expected. I can see a member of our Care Team has reached out with an update!
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