Website - can't edit recipe or load a photo

I uploaded a recipe and photo earlier today (Apple and Ginger Scones). I decided to change the headnote slightly, and noticed an error in the recipe (an extra 1/4 cup of sugar that's not supposed to be there!). Also, my photo didn't upload. Have tried 4 times now. The header updated, but the recipe and photo still won't allow me to edit.

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Amanda Hesser
Amanda Hesser October 29, 2011

Thank you for letting us know. Have you had any issues in the past with editing a recipe or uploading a photo, or is this new? And can you let me know PC or Mac and which browser? Thanks!

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Burnt Offerings
Burnt Offerings October 29, 2011

Mac with a Safari browser. I had a terrible time uploading a recipe a couple weeks ago, but the site was in the middle of its upgrade woes. It's a lot zippier now, but still doesn't want to let me edit ingredients or upload a photo. ;-(

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Burnt Offerings
Burnt Offerings October 30, 2011

Still can't edit the recipe ingredients, but the header does update, so I put an errata note there temporarily. I have "dumbed down" my photo to 1.1 MB, and am still getting an error message that it's too big. Hope someone can help me on Monday.

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Amanda Hesser
Amanda Hesser October 30, 2011

Sorry for all the troubles -- will put this on our urgent list.

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Burnt Offerings
Burnt Offerings October 30, 2011

Amanda, please don't take this as anything more than frustration. It's not a contest recipe, and it's not terribly urgent, except that others seem to like it, and I don't want them to have a bad outcome. You and Merrill are SO busy with your book tour right now - I have complete faith that it will be worked out. I just don't want others to have the same experience, and I have other recipes to post, but honestly, I'm holding back for now given the difficulties.

dymnyno
dymnyno October 30, 2011

When you export your photo, choose "small" jpeg quality.

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Burnt Offerings
Burnt Offerings October 30, 2011

I did. That's why my photo is only 1.1 MB. The site says that it will accept an image up to 2 MB, but it won't accept 1.1 MB.

boulangere
boulangere October 30, 2011

I'm having trouble editing today, as well. I haven't had much trouble before. When I click on Publish, I get sent to a screen saying Internal Server Error. Mac/Safari.

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boulangere
boulangere October 30, 2011

It's still doing the same thing. I'm trying to edit the baking time for a recipe I posted earlier today for Hearty Harvest Bread. Right after I posted it, I was able to make a couple of quick edits, but not for a while now. Thanks.

boulangere
boulangere October 30, 2011

The Edit function continues to return the Internal Server Error. I also can't post a photo to the recipe. I don't get an error message, it just never loads. The same thing happened earlier today when I was trying to change the photo on my Profile page.

gt9
gt9 October 30, 2011

tried the smallest photo upload possible from iPhone, still no luck on my end.

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Burnt Offerings
Burnt Offerings November 7, 2011

Ta-Da!!! Thank you Kristin! Glad you were able to solve the mystery. I'll add some more recipes and photos this week.

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