An update about the Hotline

Hi Everyone! You guys have been wonderful and tireless about letting us know about bugs, questions, and lots of other helpful feedback about the site here on Hotline. This has been invaluable to us as we got the new site back in order. We still have work we want to do but it's become much more manageable thanks to you! As we said from the beginning, welcoming site-related questions here would be just a temporary measure for post-launch until we could build out a comprehensive FAQ page. We are nearing completion of that page, thanks to much of your feedback here, and we'll be posting it next Wednesday, November 16. To get the Hotline ready for the holidays (the time for it to really shine!), we'll stop allowing site-related questions here again (as we did on the old site). Of course we still want to hear from you, but starting on November 16, when you run into glitches, we'll have a new support email for you to contact directly. Thanks again! -- Amanda & Merrill

Posted by: Food52
November 10, 2011

3700 views
34 Comments

34 Comments

mrslarkin November 17, 2011

Hi guys, what is the new support email for site-related questions? Didn't spot it anywhere - maybe I missed it. I've got a site-related question.

Kristen M. November 17, 2011

It's [email protected] -- we'll be updating our Contact page soon too.

ChefJune November 15, 2011

I've finally gotten used to the new format. I'm not receiving nearly so many emails as before, but I generally opt to not receive comments -- unless I asked the question! I have to say I LOVE the sans serif font you're using. So much easier on my lousy eyes.

Blissful B. November 14, 2011

I'm still not receiving emails & starting to feel a little jealous! Kristen, is this problem still being worked on for those of us still out of the loop? I have a hotmail acount & before the redesign, I was signed up NOT to receive emails, but now with the opt-out boxes I would like to receive them. My understanding is that my prior preference shouldn't affect the new default. However, if there's a place on my profile page where I should check my preference to receive emails, please let me know.

Kristen M. November 12, 2011

Just commenting here to bump this thread to the top of the Hotline -- and to thank you all for being so patient with glitches (we know how frustrating they can be, since we're on the site all the time too!) and so helpful in reporting them.

drbabs November 11, 2011

Thanks for being so willing to be open to feedback. I'm in awe of the work you all do and look forward to seeing what lies ahead.

TheWimpyVegetarian November 11, 2011

Thanks so much for your efforts - and thank you to this whole community for communicating needs and issues through this transition. It's been a 'bonding' experience for all of us :-) I must admit I haven't been as active on the site over the last month or more, but return with increasing frequency now. Thanks!!

Robin O. November 11, 2011

Hooray, I just started getting notifications on hotmail/ Mac. Actually started Thursday night.

Greenstuff November 11, 2011

Yikes, they just started. What a flood!
@Peter--yahoo

amysarah November 11, 2011

I'm also still not getting notifications from Hotline; I am, however, receiving the newsletter. I'm using a Verizon email address. (On both Mac/Safari and PC/Firefox.)

sdebrango November 11, 2011

I am still not getting notifications of comments on recipes or hotline. I use MSN.

sdebrango November 11, 2011

oh forgot I use a Mac.

sdebrango November 11, 2011

I just sent myself an email and it worked. But I used to get notifications when there was a comment on a recipe and I don't get those anymore. I haven't asked a hotline question lately so can't say for sure if I receive a notification.

sdebrango November 11, 2011

Thank you so much, I got the notification. I didn't realize I had set it that way. My apologies Working like a charm!! Many thanks.

inpatskitchen November 10, 2011

I finally started getting notifications, comments etc today...Thanks so much for all your hard work and patience with US!!

Peter November 11, 2011

Pat, do you by any chance have an AOL email address?

inpatskitchen November 11, 2011

No Peter...I have Comcast. I even sent a message to myself and it worked. Thanks so much ( don't change anything (LOL))

lorigoldsby November 10, 2011

You guys have been so wonderful (even going so far as to post a pic for me!)...I know that even those who haven't caught this thread are still very appreciative of all the hard work and love you pour into this site everyday! It shows and again, is so very much appreciated!

boulangere November 10, 2011

I'm not always receiving emails sent to me through the site.

wssmom November 10, 2011

I switched and opened a gmail account and am now receiving updates, etc.

boulangere November 11, 2011

I use gmail, wssmom. I'm receiving notifications, but not all emails are getting to me.

enbe November 11, 2011

boulangere- This may not have anything to do with your problem but I use gmail and was getting about half the notifications I should. I went into my spam folder to check on something else and there the other half of my food52 notifications were! I have no idea why only some were going to spam but... maybe something to check?

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Greenstuff November 10, 2011

Super! My personal preference is to move the site questions elsewhere, all the while keeping them public. It sounds like you're opting for an email system, which will not provide an opportunity for public discussion, but I'm willing to let you be the boss of that. Until then....please note that some of us s-t-i-l-l do not receive notifications, regardless of your thinking that you solved that one.

boulangere November 10, 2011

And I'd second the motion about an open forum for site-related questions. They've tended to be common to many, and might remain so. If nothing else, we'd all learn a lot.

Peter November 11, 2011

Greenstuff, may I ask who your email provider is? AOL? Gmail? Yahoo? Hotmail? Comcast?

beyondcelery November 11, 2011

Just yesterday I finally started receiving email notifications in Hotmail. Great job fixing at least some of us!

dymnyno November 10, 2011

Someday you will look back on all of this and laugh and tell stories.

boulangere November 10, 2011

Not a problem. Thank you for all the hard work on the parts of many more than I suspect we can even imagine. And the website is today much, in Peter's words, "snappier!"

mrslarkin November 10, 2011

Thank you, guys. Grateful for all your hard work.

Love,

slightly inebriated punch person.

Panfusine November 10, 2011

Hats off to a wonderful transition to the new system!
Thank you Food52!

susan G. November 10, 2011

You have been great listeners too plus all of the above!

AntoniaJames November 10, 2011

Splendid! You all are the best. We love you. ;o)

sdebrango November 10, 2011

YAY!! thank you so much you are all tireless and it is so appreciated.

SKK November 10, 2011

We are doing a happy dance here in my kitchen! Whoopee!! Thanks for all your great work.

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An update about the Hotline

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