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An update about the Hotline

Hi Everyone! You guys have been wonderful and tireless about letting us know about bugs, questions, and lots of other helpful feedback about the site here on Hotline. This has been invaluable to us as we got the new site back in order. We still have work we want to do but it's become much more manageable thanks to you! As we said from the beginning, welcoming site-related questions here would be just a temporary measure for post-launch until we could build out a comprehensive FAQ page. We are nearing completion of that page, thanks to much of your feedback here, and we'll be posting it next Wednesday, November 16. To get the Hotline ready for the holidays (the time for it to really shine!), we'll stop allowing site-related questions here again (as we did on the old site). Of course we still want to hear from you, but starting on November 16, when you run into glitches, we'll have a new support email for you to contact directly. Thanks again! -- Amanda & Merrill

This is from your friendly editors at Food52.

asked almost 5 years ago
37 answers 2088 views
8a5161fb 3215 4036 ad80 9f60a53189da  buddhacat
SKK
added almost 5 years ago

We are doing a happy dance here in my kitchen! Whoopee!! Thanks for all your great work.

2f4926e2 248b 4c22 a6f7 8f2d888b8488  3 bizcard
sdebrango

Suzanne is a trusted source on General Cooking.

added almost 5 years ago

YAY!! thank you so much you are all tireless and it is so appreciated.

B3038408 42c1 4c18 b002 8441bee13ed3  new years kitchen hlc only
AntoniaJames

AntoniaJames is a trusted source on Bread/Baking.

added almost 5 years ago

Splendid! You all are the best. We love you. ;o)

C0d1f1de 4134 43ba 9510 1d7a8caa31f3  scan0004
added almost 5 years ago

You have been great listeners too plus all of the above!

67544da8 1862 4539 8ec8 2d9dfc2601bb  dsc 0122.nef 1
added almost 5 years ago

Hats off to a wonderful transition to the new system!
Thank you Food52!

22b9ddc9 fc61 48a3 949e dee341974288  liz and dad
added almost 5 years ago

Thank you, guys. Grateful for all your hard work.

Love,

slightly inebriated punch person.

F8c5465c 5952 47d4 9558 8116c099e439  dscn2212
boulangere

Cynthia is a trusted source on Bread/Baking.

added almost 5 years ago

Not a problem. Thank you for all the hard work on the parts of many more than I suspect we can even imagine. And the website is today much, in Peter's words, "snappier!"

1d0d675a 5598 44a5 865e 32730d2a1273  186003 1004761561 1198459 n
added almost 5 years ago

Someday you will look back on all of this and laugh and tell stories.

F8c5465c 5952 47d4 9558 8116c099e439  dscn2212
boulangere

Cynthia is a trusted source on Bread/Baking.

added almost 5 years ago

I'm not always receiving emails sent to me through the site.

0dcfb05c 8a90 480f 8cf7 cbc33e9a6b5c  me
added almost 5 years ago

I switched and opened a gmail account and am now receiving updates, etc.

F8c5465c 5952 47d4 9558 8116c099e439  dscn2212
boulangere

Cynthia is a trusted source on Bread/Baking.

added almost 5 years ago

I use gmail, wssmom. I'm receiving notifications, but not all emails are getting to me.

48f19f89 b2e6 444b 973b d8f7048a7189  img 2248 small
added almost 5 years ago

boulangere- This may not have anything to do with your problem but I use gmail and was getting about half the notifications I should. I went into my spam folder to check on something else and there the other half of my food52 notifications were! I have no idea why only some were going to spam but... maybe something to check?

32fb3935 151a 4db2 ac26 980d4c0d5cea  lorigoldsby
added almost 5 years ago

You guys have been so wonderful (even going so far as to post a pic for me!)...I know that even those who haven't caught this thread are still very appreciative of all the hard work and love you pour into this site everyday! It shows and again, is so very much appreciated!

53573b8d 4bf0 4ffd 843d b2e617cfeb6b  dscn3274
inpatskitchen

Pat is a trusted home cook.

added almost 5 years ago

I finally started getting notifications, comments etc today...Thanks so much for all your hard work and patience with US!!

E29013c2 3e90 48ab b297 41e445e1e562  sunshine small
Peter

While Peter no longer works for Food52 he still thinks up ways to make the website better.

added almost 5 years ago

Pat, do you by any chance have an AOL email address?

53573b8d 4bf0 4ffd 843d b2e617cfeb6b  dscn3274
inpatskitchen

Pat is a trusted home cook.

added almost 5 years ago

No Peter...I have Comcast. I even sent a message to myself and it worked. Thanks so much ( don't change anything (LOL))

2f4926e2 248b 4c22 a6f7 8f2d888b8488  3 bizcard
sdebrango

Suzanne is a trusted source on General Cooking.

added almost 5 years ago

I am still not getting notifications of comments on recipes or hotline. I use MSN.

2f4926e2 248b 4c22 a6f7 8f2d888b8488  3 bizcard
sdebrango

Suzanne is a trusted source on General Cooking.

added almost 5 years ago

oh forgot I use a Mac.

2f4926e2 248b 4c22 a6f7 8f2d888b8488  3 bizcard
sdebrango

Suzanne is a trusted source on General Cooking.

added almost 5 years ago

I just sent myself an email and it worked. But I used to get notifications when there was a comment on a recipe and I don't get those anymore. I haven't asked a hotline question lately so can't say for sure if I receive a notification.

23b88974 7a89 4ef5 a567 d442bb75da04  avatar
added almost 5 years ago

Hi sdebrango, you notification setting were set not to receive emails I change that and you should start getting email from us. Also in case you don't make sure you check your spam folder on MSN it might be called junk.

2f4926e2 248b 4c22 a6f7 8f2d888b8488  3 bizcard
sdebrango

Suzanne is a trusted source on General Cooking.

added almost 5 years ago

Thank you so much, I got the notification. I didn't realize I had set it that way. My apologies Working like a charm!! Many thanks.

1097a5b5 1775 4eec a8ea 7421137b65dc  image 2 apples claire sullivan 2
amysarah

amysarah is a trusted home cook.

added almost 5 years ago

I'm also still not getting notifications from Hotline; I am, however, receiving the newsletter. I'm using a Verizon email address. (On both Mac/Safari and PC/Firefox.)

84baef1b 1614 4c3d a895 e859c9d40bd1  chris in oslo
Greenstuff

Chris is a trusted source on General Cooking

added almost 5 years ago

Yikes, they just started. What a flood!
@Peter--yahoo

5c97b973 e0d0 4251 87ba 9d239fc9ab08  image
added almost 5 years ago

Hooray, I just started getting notifications on hotmail/ Mac. Actually started Thursday night.

Bc343245 99fb 4d2b 8579 9bf9c485181e  me
added almost 5 years ago

Thanks so much for your efforts - and thank you to this whole community for communicating needs and issues through this transition. It's been a 'bonding' experience for all of us :-) I must admit I haven't been as active on the site over the last month or more, but return with increasing frequency now. Thanks!!

E4b7660b f3f6 4873 bd6d 2130a16403fb  img 1088
drbabs

Barbara is a trusted source on General Cooking.

added almost 5 years ago

Thanks for being so willing to be open to feedback. I'm in awe of the work you all do and look forward to seeing what lies ahead.

39bc764f 7859 45d4 9e95 fc5774280613  headshot 2.0 crop
Kristen Miglore

Kristen is the Creative Director of Food52

added almost 5 years ago

Just commenting here to bump this thread to the top of the Hotline -- and to thank you all for being so patient with glitches (we know how frustrating they can be, since we're on the site all the time too!) and so helpful in reporting them.

9ed12a6a b9d2 4d9d 9def 48ceb8acfccc  phoenix
added almost 5 years ago

I'm still not receiving emails & starting to feel a little jealous! Kristen, is this problem still being worked on for those of us still out of the loop? I have a hotmail acount & before the redesign, I was signed up NOT to receive emails, but now with the opt-out boxes I would like to receive them. My understanding is that my prior preference shouldn't affect the new default. However, if there's a place on my profile page where I should check my preference to receive emails, please let me know.

23b88974 7a89 4ef5 a567 d442bb75da04  avatar
added almost 5 years ago

Hi BlissfulBaker,

You should start getting email notification now.

9ed12a6a b9d2 4d9d 9def 48ceb8acfccc  phoenix
added almost 5 years ago

Thank you! I am now receiving emails. Woohoo! I know solving that problem was a lot of work on the back end & I appreciate it so much! Now, how do we go about opting-out on specific threads without posting further comments? Right now, we have the option of opting out when posting, but not after posting. (When I try to just click the opt-out box, nothing happens & if I click the box & click "add" without filling in the comment box, hotline posts a reply under my name that says "add answer here".)

4798a9c2 4c90 45e5 a5be 81bcb1f69c5c  junechamp
ChefJune

June is a trusted source on General Cooking.

added almost 5 years ago

I've finally gotten used to the new format. I'm not receiving nearly so many emails as before, but I generally opt to not receive comments -- unless I asked the question! I have to say I LOVE the sans serif font you're using. So much easier on my lousy eyes.